Help Center

Take a look at our help center topics and we hope you’ll find your answers here. If not, please feel free to email us at sales@frescograno.com

Registration

Just click on the link below and fill up your information.

http://www.frescograno.com/my-account

This is to make purchases on the website.

To become a Frescano Member (to receive free deliveries), you will need to WhatsApp 019 343 8960 or drop an email to groovy@frescograno.com

You will not be able to change your login email address yourself.

Please send us an email at sales@frescograno.com and our team will change it for you.

You can reset your password by clicking on this link.

http://www.frescograno.com/my-account/lost-password/

Fill up your login email, and click reset. A new password will be sent to your mailbox.
If you failed to reset your password through the given link, please email us at sales@frescograno.com and we will manually reset it for you.

Orders & Payment

Follow these steps to complete your order:

  1. Browse the website for the items you want to order
  2. On the item, choose the option that you want, and click Add to Cart (you may add on quantity in the “shopping cart”)
  3. Once you have chosen all your items, click on the “shopping cart” to review the items
  4. Once you have checked and confirmed that all your items are correct, click “checkout”
  5. If you have not logged in, you will come across a login page (if you are still not a member, please click the “sign up” link to register)
  6. Fill up all your information and the voucher / promo code (if any), then click “Skip to Next Step”
  7. Lastly, review your delivery address & items again before clicking on the button “Confirm Order”
  8. Done! Your order is completed and you will be given an order number (please keep this as reference)
  9. You will also receive a confirmation email
  10. Proceed to make payment within 48 hours

You can choose one of these options to pay:

  1. Direct Online Bank Transfer
  2. Bank counter bank in / ATM Transfer
  3. Cash On Delivery (COD)

COD is available but please try to prepare the exact amount as our delivery staff may not have change

Account name: Fresco Grano Enterprise
Bank: Hong Leong Bank Bhd
Account number: 19600030691

Please send an email to sales@frescograno.com after payment with the following details.

e.g.
Order Number : 1994
Payment Bank : Maybank
Payment Time : 26/02/2009 12.38pm
Amount : RM 32.80

You may pay immediately once you have made the order to avoid any delay in delivery.

Our system may automatically cancel your UNPAID orders after 24 hours. If you need more time, please inform us and provide us with a date that you can pay (maximum 7 days after date of order) via email to sales@frescograno.com.

Processing orders usually take 2 working days, but depending on the volume of our orders, sometimes it can take up to 4 days.

You will be notified via either email or sms/whatsapp of delivery day and time.

No, COD is not available.

Yes, you will! An order confirmation with order summary will be sent to you via email and sms/whatsapp right after you have placed your order.

The order will be ON-HOLD till direct bank transfer payment is received.

Please make the payment within the next 24 hours of your order confirmation and email the payment details to sales@frescograno.com

You will be brought to a confirmation page with an order number if you have ordered successfully.

If you are not sure or have accidentally skipped the page, you may also check it from your member’s account. All your orders are listed there.

http://www.frescograno.com/my-account/orders/

Yes, you may cancel the order anytime as long as you have not paid for it.

If you have paid, and you change your mind, please email sales@frescograno.com before we deliver your items, we will help you cancel your order and refund the balance to you in store credits.

It is not possible to cancel your order if we have already sent out your order for delivery.

Cash refund is not available.

It is not possible to cancel an item (or some of the items) from your order. You can only cancel the entire order.

If you have not paid yet, you may cancel the entire order, and re-order again.

Adding items to your order is not possible after your order is confirmed.
If you have not paid, you may cancel the entire order, and re-order again.

If you have already paid, please email sales@frescograno.com before we process your order, and our customer service team will assist you.

Adding items to your order is not possible after we have processed your order. You may make a separate order.

You can only change your delivery address if we haven’t despatched our delivery team to deliver your order.

Please email sales@frescograno.com and provide us your order number and new address.

We have a fixed price policy, but we are constantly having great prices and promotions for our items.

Shipping & Delivery

At this point in time, we are only able to delivery to the KL and Selangor states.

Courier available for out-station states and areas. Email us to find out more at groovy@frescograno.com

All the prices listed in our website are NOT inclusive of delivery fee.

Delivery fee STARTS at RM10.

  1. Delivery fee STARTS at RM7. Delivery to the Sungai Buloh area is RM7, so if your delivery address is in Sungai Buloh, choose Shipping Option Sungai Buloh Area.
  2. Delivery to areas like (but not limited to) Puchong, Shah Alam, Seri Kembangan, Klang, Cheras, Kajang requires minimum order of RM50 and delivery fee is RM15.

If you are ordering to one of the above mentioned locations:

  • Please make sure you have met the minimum order amount before placing your order.
  • Choose Shipping 2 for the Shipping Option to reflect the correct shipping charge.

Once payment is received, you will be receiving an email and sms/whatsapp  notification with final order confirmation from us with the delivery day and time.

Optionally, you may check the order status directly from our website.

http://www.frescograno.com/my-account/orders/

If for any case your order is marked as “on hold“, please contact us immediately at sales@frescograno.com.

You may let us know in the comments section at Checkout what day you would prefer and we will try our best to fulfill your request.

However specific timings are difficult to arrange as we have other deliveries to fulfill. Please ensure that there is someone available throughout the day to receive your order.

We will try and give you a rough timing of your delivery if possible. However please ensure that there is someone available throughout the day to receive your order, as timings will depend on our other deliveries for the day.

Please let us know where we can leave your order i.e. A neighbor or letterbox.

Yes, please select Local Pick Up for the Shipping Option when making your order. After payment, we will contact you to inform you the day and time to collect your order from our main store. Items are available at the store only by preorder.

Fresco Grano Organic Bakery & Store
1-09 (First Floor), Pangsapuri Perkhidmatan Suria Putra, Jalan BRP 2/1, Bukit Rahman Putra, 47000 Sungai Buloh, Selangor, Malaysia.

Business Hours : 9am – 2pm (daily)
Contact Number / WhatsApp : +6012 917 8277 (Ryea) +6019 343 8960 (Lekha)

Please call before you drop by.

Yes office delivery is available.

However please note we will require you to come and collect your items from our delivery staff. Alternatively you may arrange with your building reception staff to receive it on your behalf.

Returns & Refunds

Don’t worry, please contact us by dropping us a WhatsApp to 0193438960 and we will assist you.

Sure thing. Contact us via email or WhatsApp and provide us with your banking details and we will refund you for the missed out item.

Alternatively, we will keep a record of the amount and you can use it as store credit for a later purchase.

Please contact us immediately at sales@frescograno.com or WhatsApp at 0193438960 and we will assist you.