Store Policy

If needed, please feel free to email us at sales@frescograno.com  for further clarification. We would be happy to be of assistance.

You can trust that your order will be quickly processed and safely delivered.

We deliver in and around the Kuala Lumpur and Selangor states. When you place an order we will estimate delivery dates based upon the availability of your item(s), and your delivery destination.

a. Delivery Charges

Our delivery charges START RM10 per delivery. Delivery to areas like (but not limited to) Puchong, Shah Alam, Seri Kembangan, Klang, Cheras, Kajang requires minimum order of RM50 and delivery fee is RM15.

b. Others

Our working hours is between 9:00 am to 2:00 pm Wednesday to Sunday. (Except for public holidays).

Any inquiry, kindly contact us on the numbers listed in the Contact Us section or email us at sales@frescograno.com

Shipping address cannot be changed once order(s) has been shipped.

Order cannot be cancelled or changed once transaction is being approved.

For items in stock, you shall receive your order in 2-5 working days upon payment confirmation.

If your ordered items are not delivered later than 7 days, please contact our Customer Service quoting your order reference contained in your Order Confirmation Email.

In the event of any unsuccessful delivery of the goods due to unattended receiver at the time of delivery, or inaccurate and incomplete address, additional delivery charges may apply.

Return Policy

Any claims of incorrect shipment, faulty or damaged goods on delivery, cash refunds are not possible. Alternatively, if you don’t want it redelivered, we can refund you via store credit for future purchases.

Delivery and packaging charges are not refundable unless as a result of our error. You will not be required for the extra shipping charges for incorrect item/s being shipped.

Availability & Substitutions

If for any reason some goods are out of stock, or any reason beyond our reasonable control, our Customer Service will contact you and inform that if we have similar product that we can substitute or being delay in the delivery process until goods out of stock is being delivered to warehouse.

Cancellations

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be cancelled. However, you can return the item for a refund in the form of store credit. See our Return policy.

Promotion Periods Promotion periods meant promotion date and time that you can enjoy our promotion price offered, promotion free gift, and promotion e-Coupon/cash voucher. Outside of promotion periods are not entitled for any form of offered. Promotion Items Promotion Items mean any products that we use as a promotion item. It is subject available quantity offer by us. When promotion quantities are out of stock, promotion items price will be back to normal pricing or “Restocking” status. Refund or Exchange for Promotion Items Any purchase during promotion periods are not entitled for refund or exchange of any goods.

Privacy & Security Policy

This privacy policy sets out how Fresco Grano Enterprise uses and protects any information that you give when you use this website.

Fresco Grano Enterprise is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

Fresco Grano Enterprise may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:
• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.